Introduction
If the zipper on your Big Joe bean bag is stuck, misaligned, or will not zip, this guide can help you try a few simple fixes before replacing the zipper or contacting support.
Issue description
A busted zipper on a Big Joe bean bag is often caused by the zipper teeth not lining up correctly, especially near corners or curved sections. In many cases, the zipper can be started again by realigning the teeth and easing the slider into place.
Signs
- The zipper handle moves, but the zipper will not close
- The zipper gets stuck near a corner or curve
- The zipper teeth look separated or out of alignment
- The zipper only works when pulled from a certain angle
Basic troubleshooting steps
- Check that the zipper teeth are lined up evenly before pulling the slider
- Look for fabric caught in the zipper path
- Try zipping slowly instead of forcing the slider
- Test the zipper from different angles
Advanced troubleshooting steps
Step 1: Pinch the zipper teeth together
Before pulling the zipper handle, gently pinch the zipper teeth together with your fingers. This can help the slider catch both sides of the zipper more easily, especially if the zipper is starting near a corner.
Step 2: Pull from a different angle
If the zipper still will not start, try pulling the zipper handle from a slightly different angle. Small changes in direction can help the slider engage the teeth properly.
Step 3: Fold down the back side of the zipper
If needed, fold down the back side of the zipper area to reduce tension and help the zipper get started. Once it catches, continue zipping slowly and evenly.
Step 4: Replace the zipper if necessary
If the zipper is damaged and none of the steps above work, the zipper may need to be replaced. If your item is within its warranty period, or if you purchased extended warranty coverage from Mulberry, that is the next best step.
Contact support
If this feels like a warranty issue, please submit a ticket here. If you need to file a claim using Mulberry extended protection that you purchased, you will need to file that claim on Mulberry's site.