Unfortunately, we are currently unable to ship orders directly to Canada. At this time, our shipping service is limited to addresses located within the contiguous United States, so we cannot fulfill orders for Canadian destinations.
If you purchased your item from an authorized retailer that offers shipping to Canada, please contact that retailer directly for assistance with obtaining new or replacement Big Joe products. The retailer will be able to provide information about available options, ordering procedures, and any applicable warranty or replacement support.