Don’t worry, we didn’t steal your zipper pull! For child safety and durability reasons we intentionally leave off the outside zipper pull but the zipper and zipper head remain on your product.
If you need to open your Big Joe product, simply place a paperclip or keychain ring into the zipper head to pull it open. A detailed diagram can be found on the warning label attached to your Big Joe product (pictured below). Keep in mind, some of our products have dual zippers, with a second zipper directly underneath the outer one. If the zipper seems stuck, we recommend trying to pull the zipper from different angles.