Introduction
This article explains how returns and refunds work for Big Joe Support indoor sectional orders only. Please review the policy below before starting a return for an indoor sectional.
Return window
You may request a return for an indoor sectional within 30 days of the delivery date.
Eligibility requirements
To qualify for a return, indoor sectionals must be in like-new condition. Indoor sectionals that show signs of use, damage, or missing parts may not be eligible for return.
Restocking fee
A 10% restocking fee applies to approved indoor sectional returns. The restocking fee is capped at $150 per item.
How to start a return
To initiate a return for an indoor sectional, contact support first. Our team will review your request and help you begin the return process.
When you contact support, please include photos of the indoor sectional so we can assess its condition.
Return pickup service
Big Joe Support offers a pickup service for indoor sectional returns. You do not need to ship the item back yourself.
What happens next
After support reviews your request and confirms eligibility, we will provide the next steps for pickup and processing your indoor sectional return.
Additional information
If you have questions about whether your indoor sectional qualifies, contact support before sending any photos or starting a return request.