Comfort and Construction
Is this a real sofa?
The Averra™ Sectional is a full-size modular sectional sofa. It is built on high-density cut foam seat bases that provide the kind of firm, grounded support you would expect from a traditional sofa frame. The cushions and pillows are filled with Comfortflow™ Cooling Shredded Memory Foam for plush, breathable comfort on top. There is no wood or metal frame, but the foam construction is engineered to deliver the structure and support of a real sofa.
What does frameless mean, and is it actually sturdy?
Frameless means there is no wood or metal skeleton inside the sofa. The structure comes entirely from the high-density foam bases, which are engineered to hold their shape and support everyday use without a rigid frame. The result is a sectional that is lighter, easier to ship, and simpler to configure than a traditional framed sofa without sacrificing support.
What is Comfortflow™ technology?
Comfortflow™ Cooling Shredded Memory Foam is a custom blend of cooling gel-infused memory foam and soft fiber, shredded to create natural airflow within each cushion. The shredded construction allows the fill to adapt to your body and breathe, so it stays comfortable over longer sits rather than trapping heat or going flat.
What is the difference between the cushions and the seat bases?
The seat bases are built with high-density cut foam, a firm, structured foam that supports your weight and holds its shape over time. The cushions and pillows on top are filled with the Comfortflow™ Cooling Shredded Memory Foam blend, which provides the soft, adaptive layer you feel when you sit down. Both layers work together to deliver a sofa that feels grounded and supportive without sacrificing plushness.
How long does the foam take to fully expand after unboxing?
The foam bases are ready to use almost immediately after unboxing. The Comfortflow™ cushions typically fluff to their full shape within a few minutes. We recommend allowing everything 48 hours to reach its full potential, but most customers find the sofa comfortable right out of the box.
Configuration and Setup
Is the Averra™ sectional modular?
Yes. The Averra™ sectional is a fully modular. Each piece connects with built-in straps and can be disconnected and rearranged freely, with no tools required, so you can change the layout whenever your space or life changes.
Does it require any assembly?
No tools and no assembly are required. Each piece arrives in its own box, expands immediately, and connects to the other pieces using the built-in straps. Open the boxes, let the foam expand, connect the pieces, and sit down.
How do the pieces stay connected?
Each piece has built-in connecting straps on the base that secure adjoining sections together. The cushions also have a non-slip backing to prevent shifting during use. No tools or hardware are required to connect or reconfigure.
Can I reconfigure the layout later?
Yes. The modular design is built to be reconfigured freely. Disconnect the straps, rearrange the pieces, and reconnect. No tools required. This makes the Averra™ Sectional a strong choice for moves, room changes, or evolving households.
Is the Averra™ a good sectional for small spaces?
Yes. Because the Averra™ is modular, you can configure a smaller footprint for an apartment or studio and reconfigure into a larger L-shape or U-shape later. Each piece ships in its own compact box sized for tight doorways, hallways, and staircases, so it works in small spaces traditional sectionals cannot reach.
What configurations are possible?
The Averra™ Sectional pieces can be arranged in multiple layouts depending on the combination purchased, including standard sofa, L-shape, U-shape, and chaise configurations. Refer to the product page for available configurations and their dimensions.
How many boxes will I receive?
The number of boxes depends on the configuration you purchase, as each modular piece ships in its own compact box. Details for each configuration are listed on the product page.
Fabric and Durability
What fabric is used on the Averra™ Sectional?
The Averra™ Sectional is upholstered in Terra Knit, a proprietary polyester-nylon blend with a refined texture and elevated hand feel. The surface is 96% Polyester and 4% Nylon, with a 100% Polyester backing.
How durable is the fabric?
Terra Knit has been tested to a 35,000+ Martindale rub count, which is the industry standard test for fabric abrasion resistance. At 35,000+ cycles, it sits in the heavy-duty residential range, making it well-suited for everyday use including households with kids.
Is the Averra™ sectional washable? How do the washable covers work?
Yes. All cushion and pillow covers on the Averra™ sectional are removable and machine washable. Take them off, wash in cold water on a gentle cycle with a mild detergent, and air dry, avoiding high heat. The high-density foam bases should not be machine washed and are spot clean only.
Is the fabric OEKO-TEX certified?
Yes. Terra Knit is OEKO-TEX Standard 100 certified, meaning it has been tested for harmful substances and meets safety standards for textiles.
Is the Averra™ sectional good for pets and families?
Yes. The Terra Knit fabric is durable, anti-stain treated, and machine washable on the cushion covers, which makes it a practical choice for households with pets and kids. The 35,000+ Martindale rub count indicates strong resistance to everyday abrasion. As with any upholstered furniture, we recommend regular maintenance and prompt spot cleaning for the best long-term results.
What colors are available?
The Averra™ Sectional is available in Cottage Gray and Misty Gray, two neutral tones designed to complement a wide range of interiors.
Delivery and Shipping
How long does delivery take?
The Averra™ Sectional ships in 1-2 days, not weeks. Unlike traditional furniture with long lead times, it is available to order online and ships directly to your door without showroom visits or extended wait times. Specific delivery estimates are shown at checkout.
How does it ship? Will I need a moving truck or help carrying it in?
Each modular piece ships in its own compact, well-engineered box sized to move through standard doorways, up staircases, and around tight corners without a moving truck or professional crew. Most customers can bring all boxes inside on their own.
Will it fit through my front door?
The boxes are designed to navigate standard residential doorways, hallways, and staircases. If you have a particularly narrow entryway or a challenging floor plan, we recommend checking the box dimensions listed on the product page against your space before ordering.
Do I need to be home for delivery?
Delivery is standard small parcel via FedEx, similar to a typical ecommerce order. Specific delivery details and tracking information will be provided in your order confirmation.
Is it covered by a warranty?
Yes. The Averra™ sectional comes with a 2-year manufacturer warranty covering defects in materials and workmanship. For extra protection, add on a Mulberry protection plan at checkout.
What if I change my mind?
You can return your Averra™ sectional within 30 days of delivery. We will schedule a pickup directly from your home, with a flat return fee and no surprise shipping costs. See our full return policy for details: return policy.
Returns
Return your Big Joe Averra™ modular sectional within 30 days of delivery. We’ll schedule a pickup directly from your home. Flat return fees and no surprise shipping costs. Please view our full return policy.
We take exceptional care in handling your Big Joe. All items ship FedEx ground M-F unless otherwise specified. View additional shipping information.