We know color can matter when you order noodle products. Here’s what to expect: color combinations are not customizable, and we cannot make exceptions for special requests or preferences.
Why color combinations can’t be customized
Noodle product color combinations are determined by the manufacturing and packaging process. Because of how these products are made and packed, we cannot choose specific colors for any order.
What to expect
Color combinations may vary from one package to another. The colors you receive may be different from product photos, previous orders, or other customers’ orders. This is normal and does not mean there is a problem with the product.
How orders are packed
Products are made and packed in large batches. The color mix depends on the production run, packing order, and available inventory. Because of this, we cannot predict or select exact color combinations before shipping.
Support and special requests
Big Joe Support cannot accommodate special color requests, preferences, or exceptions. Orders are shipped based on available stock and the standard manufacturing process.
If there is a problem with your order
If your product arrives damaged or incorrect for a reason other than color variation, please contact Big Joe Support for help.
Contact support
If you have questions about your order, contact Big Joe Support at [support contact information].
Additional information
For the most accurate product details, review the product page and any order notes before you buy.