Discount codes are designed to be used exclusively on items that have not been previously discounted on our website. If you attempted to apply your discount code and it did not work, the most probable reason is that the item you are trying to purchase is already included in an ongoing website promotion or sale. Since promotional discounts and discount codes cannot be combined, the system will automatically prevent the use of the code on these items. However, you can keep your discount code and use it for a future purchase on items that are not currently on sale, allowing you to enjoy savings at a later time.
If you reference our website and find that your item is not already on sale, please connect with our support team so they can help! Chat is available between 9-5 EST, Monday through Friday. Otherwise, you can submit a ticket here.