If your order from Big Joe Support has already shipped, this article explains how we can still assist you with cancellation and refund processes.
Order Cancellation After Shipping
Once the carrier has picked up your order and it is in transit, we can submit a Return to Sender request to have the package returned to our warehouse for cancellation. Please note that it may take up to 48 hours for the request to be processed and reflected in the carrier's system.
Once the package is received back at our warehouse, we will promptly process the cancellation and issue your refund. Please allow 5-7 business days depending on your financial institution to see funds reflected in your account.
What You Need to Do
If you want to cancel an order that has already shipped, please contact our friendly Big Joe Support team as soon as possible with your order details. We’ll guide you through the process and help ensure the reroute is initiated quickly.