We’re sorry to hear that your order arrived with a missing component—we know how important it is to be able to enjoy your purchase right away. Here’s what to expect as we work to resolve this for you:
Replacement Process for Missing Components
If something is missing from your order, please reach out to our support team so we can help. Chat is the fastest option and is available from 9AM–5PM EST. You can also submit a support ticket at any time. Be sure to include your order number and clearly note which item is missing so we can process your request as quickly as possible.
Once your replacement part has been shipped, you’ll receive a confirmation email with tracking information so you can follow its delivery progress.
If you have any questions or need assistance at any point, our support team is here to help.