This guide will walk you through the simple steps to report and resolve any damage upon arrival, ensuring your experience remains as upbeat and hassle-free as possible.
Step 1: Verify the Damage and Gather Information
Carefully inspect your bean bag as soon as it arrives. If you notice visible damage—whether to the cover, seams, or inner filling—take clear photos to document the issue. Keep your order number handy along with your valid shipping address, as these details are required for processing your replacement. Your
Step 2: Contact Big Joe Support for a Replacement
Reach out to our customer support team here or via chat with your order information and photos of the damage. We’ll promptly review your case and arrange a replacement for you.
Step 3: Handling a Damaged Item
If the damage is only to the cover, you can choose to discard it or donate it to reduce waste. We focus on making replacement processes quick and easy so you can get back to enjoying your bean bag in style and comfort.
Additional Tips
- Always inspect your package upon delivery to note any external damage on the shipping box.
- Keep your order confirmation and shipping receipt accessible until you have confirmed your replacement.
- Contact our support team as soon as possible to ensure timely assistance.