We hope you love your Big Joe product as soon as it arrives!
To help ensure it’s the right fit, please double-check the product description and dimensions on each product page before ordering.
Cancellation & Exchange Policy
Orders cannot be changed, modified, or canceled after checkout. We also do not offer exchanges.
Return Policy
If you purchased your Big Joe from our website, you can start a return here.
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Returns must be initiated within 30 days of your order date.
- If your order is outside the 30 day window, it may be eligible for a warranty exchange.
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Clearance, discontinued, and items with damage from accident, abuse, or misuse cannot be returned.
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Return shipping costs are the responsibility of the customer and can be significant due to the size of our products. In some cases, shipping may cost more than the item itself.
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Shipping costs from your original order are non-refundable.
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If you purchased your Big Joe elsewhere (another website or store), please contact that seller directly for return options.
Refund processing time
Once approved, refunds typically take 3-5 business days to process, but please allow up to 7 business days for the refund to appear on your statement before reaching out.