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What's your return, cancel & exchange policy?

We hope you love your Big Joe product the moment it arrives! To ensure it’s the right product for you, please make sure to refer to the product description and dimensions listed on each page.

Cancelation & Exchange Policy:

Unfortunately, orders cannot be changed, modified, or canceled after checkout. We are unable to process exchanges on orders.

Return Policy:

To initiate a return for items purchased on this site, click here.

Please note that if you wish to return an item for any reason not covered by our warranty, you are responsible for return shipping costs and any other costs associated with returning it to us. Due to the size of our products, return shipping costs may be substantial, and in some cases, may cost more than the product.

Returns must be initiated within 30 days of order placement for items purchased on our website. Returns over 30 days, clearance, or discontinued items are not accepted. Additionally, we are unable to accept returns on items that have issues from external causes such as accident, abuse, or misuse.

Shipping costs related to your purchase will not be refunded.

If you purchased your Big Joe on another site or in a store, please contact that business to initiate a return.

When will I receive my refund?

Most financial institutions will take an average of 3-5 business days to process the refund once approved, however, it could take longer. Please allow up to 7 business days for your refund to reflect on your statement prior to contacting us.

Extended holiday return policy:

Worried about buying a gift now that won’t be opened until Christmas? For your convenience, we have extended our holiday return window. Items purchased between October 15th, 2024, and December 31, 2024, are eligible for return through January 31, 2025.

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